CAN/CSA-ISO 9000:16 (ISO 9000:2015, IDT)
Quality management systems — Fundamentals and vocabulary
This International Standard describes the fundamental concepts and principles of quality management
which are universally applicable to the following:
— organizations seeking sustained success through the implementation of a quality management system;
— customers seeking confidence in an organization’s ability to consistently provide products and
services conforming to their requirements;
— organizations seeking confidence in their supply chain that product and service requirements will
— organizations and interested parties seeking to improve communication through a common
understanding of the vocabulary used in quality management;
— organizations performing conformity assessments against the requirements of ISO 9001;
— providers of training, assessment or advice in quality management;
— developers of related standards.
This International Standard specifies the terms and definitions that apply to all quality management
and quality management system standards developed by ISO/TC 176.