Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
ISO/IEC 30105-8:2022 This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.
Publication Number: 30105
Part Number: 8
Circulation Date: 2022-12-13
ICS Codes: 35.020;
Standard Number: ISO/IEC 30105-8:2022