The Standards Council of Canada’s (SCC’s) Frequently Asked Questions section contains information about our programs and services as well as referrals to other government departments, agencies or organizations that can help you.
If you need to contact us directly:
Media and Enquiry Services
Standards Council of Canada
600-55 Metcalfe Street
Ottawa, ON K1P 6L5
Telephone: +1 613 238 3222
Fax: +1 613 569 7808
Complaints about an SCC-accredited organization or accreditation program
SCC is committed to continuous improvement and customer satisfaction. Our programs and services adhere to a consistent level of quality in service delivery and performance, with a focus on customer satisfaction.
As Canada's national accreditation body, compliant with ISO/IEC 17011, SCC has an established complaints procedure. To report a complaint about an SCC-accredited organization, or to open a formal complaint about any aspect of SCC's accreditation programs, please complete the form below. SCC ensures that all complaints are addressed in a timely and effective manner.