The Standards Council of Canada (SCC) is seeking feedback from relevant stakeholders on the International Organization for Standardization’s (ISO) new technical committee proposal for the development of standards on Transaction Assurance in E-Commerce. All responses submitted to SCC will serve to generate a Canadian position on the proposal.
Purpose and justification for new field of activity
E-commerce is a rapidly developing new industry. Cross-border e-commerce is an important and new international trade mode for many countries. It facilitates international trade that is more convenient and open among different countries in the world; it can be helpful to enlarge the market share for small and medium-sized enterprises;.
Since the commodity, buyer and seller in e-commerce could be in different countries and their laws, culture, language and standards might also be different, there might be various obstacles in dealing with businesses via an e-commerce platform. For example:
- How to assure or validate the identification of the suppliers or e-stores for consistency, authenticity and integrality in cyberspace with their physical entities?
- What information or requirement for the commodity quality should be presented on the e-platform or e-store in e-commerce, and how to assure the consistency, authenticity and integrality of the commodity quality information of the transaction goods & services in cyberspace with their physical entities?
- How to assure the product quality is qualified for the buyer in another country?
- How to protect the right of consumers, and how to assure the standardization and authenticity of the transaction process in e-commerce, and how to assure the delivery service at the right place and on the right time as announced to the purchasers or the final consumer?
The purpose of the proposed new committee is as follows:
- To assure the authenticity and integrity of identification information of e-stores or suppliers in e-commerce;
- To protect the commodity brands and assure the authenticity and integrity of transaction commodities information in the e-commerce platform while providing to consumers the commodity origin information and quality information; and to improve product quality assurance with the commodity traceability;
- To assure the standardization and authenticity of the transaction process, and to assure the better/easier access to e-platforms or e-stores for the customer / purchasers)
- To foster the interoperability and admissibility of commodity quality inspection results in cross-border e-commerce, and establish the basement for the international technical cooperation in quality inspection among different countries;
- To protect the rights of consumer and normalize the process and information for online dispute resolutions, and to improve the confidence of consumers and establish the health consuming environment.
The final aim of the proposed new technical committee is to foster cross-border e-commerce among different countries, and to promote the commodity trade on the Internet globally.
Scope of proposed technical activity
Standardization in the field of “transaction assurance and upstream/downstream directly related processes in e-commerce”, including the following:
- The assurance of transaction processes in e-commerce (including easier access to e-platforms and e-stores);
- The protection of online consumer rights, including prevention of online disputes and resolution processes;
- The interoperability and admissibility of commodity quality inspection result in cross-border e-commerce;
- The assurance of e-commerce delivery to the final consumer.
Stakeholders are invited to consider the following when formulating a response:
- Do you agree to the proposal?
- If yes, why, and do you wish to participate should a mirror committee be established?
- If no, why not?
Deadline for survey submission
The SCC values your feedback on this proposal. Please fill out the Stakeholder feedback form no later than May 18, 2018.
For more information, please contact Suzanna Ersoy, Program Manager, ISO, SCC, at firstname.lastname@example.org.
The Standards Council of Canada is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada with the goal of enhancing Canada’s economic competitiveness and social well-being. It also accredits standards development and conformity assessment organizations. For more information on SCC’s programs visit www.scc.ca or email email@example.com.